National Association of the Remodeling Industry (NARI) Code
of Ethics
Each
member of NARI is pledged to observe
high standards of honesty, integrity and responsibility
in the conduct of business.
|
| 1 |
By
promoting only those products and services which are functionally
and economically sound, and which are consistent with objective
standards of health and safety. |
| 2 |
By
making all advertising and sales promotion factually accurate
with respect to product description, performance specification,
and cost/benefit analysis, and by avoiding those practices which
tend to mislead or deceive the customer with respect to competitive
pricing, savings claims, or the nature and significance of contracts,
warranties, finance agreements, completion certificates, lien
waiver, or liability and
worker' compensation insurance. |
| 3 |
By
writing all contracts and warranties such that they are fair
and mutually beneficial to all parties concerned, such that
they are free of ambiguities or omissions which tend to obscure
contractual obligations, and such that warranty terms and provisions
are free of the capacity to mislead or deceive the customer
as to quality or longevity of the product or service. |
| 4 |
By
honoring all contractual obligations until and unless they are
altered or dissolved by the mutual consent of all contractual
parties concerned, and by fulfilling those obligations in a
reasonably prompt manner that is fair to all parties concerned. |
| 5 |
By
promptly acknowledging and acting on all customer complaints,
and in situations where complaints appear unreasonable and persistent,
by encouraging the customer to initiate an approved third party
dispute settlement mechanism. |
| 6 |
By
refraining from any act intended to restrain trade or suppress
competition, and to thereby promote the private enterprise system
and its guaranty of equal rights for all. |
